ITBROS LLC

Proudly offering onsite IT services in Mebane, Burlington, Graham, Chapel Hill, and nearby areas — with remote support across the U.S.

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✅ What’s Included in ITBROS LLC, MSP Services

🖥️ Remote & Onsite IT Support

✅ Multiple secure remote desktop options for work from home

✅ Onsite visits included (within service radius)

✅ Remote Support for Windows, and common business applications

✅ Quick-response “Get Help” desktop button submits smart tickets with system inf

💼 Microsoft 365 

✅ Management of Microsoft 365 accounts and licenses.

✅ 365 Standard included per endpoint. 

✅ Configuration of M365 security and compliance features (MFA, SPF/DKIM/DMARC, retention policies)

✅ Help with Exchange Online, SharePoint, OneDrive, and Teams

✅ Guidance and best practices for secure M365 deployment

🔒 Cybersecurity & Threat Protection

✅ SentinelOne Complete + MDR with 24/7 SOC monitoring

✅ Real-time threat detection, rollback, and automated response

✅ Fully security-focused and compliance-ready for HIPAA, PCI, etc.

📈 Monitoring, Maintenance, & Lifecycle Management

✅ Proactive system maintenance

✅ Managed patch management (tested before deployment)

✅ 1-5-year technology upgrade roadmap planning

✅ Asset Lifecycle Manager tracks warranties, aging devices, and software health

🧰 Infrastructure Support

✅ Support for servers, endpoints, network infrastructure, and cloud services

✅ Firewall, switch, router configuration and troubleshooting

✅ Access to network probe tools for device-level diagnostics

🔁 System Maintenance

✅ Remote Monitoring and Management (RMM) of all covered devices

✅ Proactive maintenance and system health checks

✅ Patch management with pre-deployment testing

✅ Planning and execution of routine upgrades and improvements

🔌 Network Management & Monitoring

✅ Network probe tools allow device-level diagnostics (printers, switches, routers)

✅ Advanced firewall management (WatchGuard, Fortinet, Ubiquiti, etc.)

✅ Troubleshooting of LAN/WAN/VLAN, DHCP, DNS, and internet issues

📦 Project Work

✅ All ongoing maintenance projects are included under this Agreement. Major infrastructure changes (such as adding a new location or building) will be scoped and quoted separately

✅ Dedicated consultation for planning and execution or just questions or ideas!

💾 Backup Management

✅ Dropsuite backups for:

✅ Microsoft 365 (Exchange, OneDrive, SharePoint, Teams)

✅ Axcient x360 Disaster Recovery backups for:

✅ Laptops/desktops (Flat rate)

✅ Virtual machines (Flat rate)

✅ Monitoring of backup success/failure with notifications

🧠 Client Access & Documentation

✅ Documentation portal: Access credentials, system configs, SOPs

✅ Client Portal: Submit/track support tickets. View contracts, invoices, service history

📞 Flexible Support Channels

Support via:

✅ Email

✅ Phone

✅ Live chat

✅ Quick Tickets via tray icon

✅ Online client portal

🛡️ Guards Cyber Protection Suite

✅ Cloud Directory Posture (M365 hardening)

✅ External Footprint Scanning

✅ Dark Web Monitoring

✅ Email Protection (anti-phishing, malware)

✅ Secure Cloud File Access Controls

✅ Endpoint-level security (mobile + desktop)

✅ Secure Browsing & Web Filtering

✅ Security Awareness Training & Phishing Simulations

🧾 Vendor & Licensing Management

✅ Full vendor management (ISPs, VoIP providers, cloud vendors, M365, cybersecurity, backup, etc

🧪 Compliance & Reporting

✅ Compliance audits included (HIPAA, SOC2, etc.)

✅ Reporting for patch status, backups, device status, and ticketing

📍 Global IT Partnership Benefits

✅ Access to top-tier cloud and cybersecurity tools via global distributor partnerships

✅ Priority vendor escalations

✅ Competitive software/hardware pricing

✅ Continuously trained support staff with global best practices