Why choose us?
| Category | ITBROS | Competitors |
|---|---|---|
| Cybersecurity | Full cyber protection with advanced threat detection, phishing protection, dark web monitoring, and employee training | Basic antivirus protection |
| Backups | Flat-rate pricing | You pay extra based on how much data and how often you back it up |
| Remote Access | Multiple secure options + Domotz network probe (Fully HIPPA Compliant) | Basic remote tools, usually not compliant |
| Maintenance Approach | Preventative care, upgrade plans, and long-term budgeting included | Reactive only or poorly planned |
| Patch Management (Windows Updates) | Managed, tested, approved updates + monthly reports | Not included Usually, Not Proactive, Lacks KB checks and known issues. |
| Ticketing System | Full support portal, live chat, and a button right on your desktop for fast help, Multiple ways see below | Email, phone |
| Documentation | You get your own portal with access to system records and passwords | Access not provided to clients or is limited |
| Asset Management | We track all your tech: what you have, its age, and when it’s due for replacement | May only track warranties |
| Compliance & Security Training | Full security & compliance support, including HIPAA/PCI guidance and phishing simulations for your team. Policy stack for your business. | No tools or training for regulations or employee awareness. or Limited to email phishing only. |
| Ways to Contact Support | Email, phone, live chat, support portal, Quick Tickets, taskbar tray support icon | Only by phone or email |
| Projects | Project planning is included with a dedicated IT expert to guide you! | You’re charged extra, often not included |
Competitors
Remote Access Tools
Often includes only basic remote software, enabling technicians to access your systems for troubleshooting but lacking deeper integration or advanced support features.Standard Antivirus (AV)
Typically limited to entry-level antivirus solutions without advanced threat detection, behavior analysis, or managed threat response.Basic Backup Solutions (e.g., Acronis, Unitrends, Axcient)
Backup services are often billed by usage — per GB and per backup job — which can lead to unpredictable and escalating costs as your data footprint grows.Reactive Support Model
Support is provided only after issues arise, with little to no proactive monitoring, maintenance, or early warning systems.No Patch Management
You’re expected to handle operating system and application updates on your own, increasing security and compliance risks.Lack of Security Training
No end-user cybersecurity awareness training is included, leaving your team vulnerable to phishing, social engineering, and other threats.No Client Portal
Clients may have no access to a centralized portal for tracking tickets, reviewing billing, or viewing documentation.Limited Support Channels
Support is typically restricted to phone and email, with no chat or centralized helpdesk portal for streamlined communication.Project Work is Extra
Any project-based work — such as onboarding, migrations, or upgrades — is billed separately and not included in the standard agreement.Limited Software Partnerships
Minimal or inconsistent partnerships with major software vendors; unfamiliar tools may be unsupported or poorly integrated. Even when partnerships exist, they are often underutilized.
ITBROS LLC
Multiple Remote Desktop Options
We offer multiple secure ways to provide remote support — flexible, fast, and convenient.SentinelOne MDR with 24/7 SOC Team
Advanced, AI-driven cybersecurity with a 24/7 Security Operations Center (SOC) that actively detects, stops, and responds to threats like ransomware, hacking, or suspicious activity.Commvault Backups on All Fronts
365, Laptops/Desktops → Pay only per backup run, unlimited storage.
Virtual Machines (VMs) → Pay per run + per 1TB storage.
Guards Cyber Protection (Optional Add-On for lower MSP Packages)
A full cybersecurity suite including:Cloud Directory Posture → Ensures Microsoft 365 and cloud services are securely set up.
External Footprint Scan → Identifies what attackers could see from outside.
Dark Web Monitoring → Alerts you if your passwords or company data are leaked online.
Cloud Data Protection → Prevents unauthorized cloud file access.
Email Protection → Filters phishing, spam, and malware.
Endpoint Security → Protects every device (PCs, laptops, mobile) from cyber threats.
Secure Browsing → Blocks access to dangerous websites.
Security Awareness Training → Teaches your team how to spot cyber threats.
Phishing Simulations → Sends mock phishing emails to test and train your team.
Proactive Maintenance + 5-Year Upgrade Plans
We proactively maintain your systems, provide a clear 5-year IT roadmap, and help you budget for future upgrades.Managed Patch Management
We handle updates and security patches for you — only pushing them after testing, and providing monthly reports so you know what’s been updated.Tier 2 Ticketing Integrated to PSA
Includes a “Get Help” button on your desktop that collects system info automatically (computer name, OS, recent errors) to submit faster, more accurate tickets — escalating to advanced support when needed.Client Portal
Lets you:Submit and track tickets.
View billing, contracts, and service history.
Access everything in one easy dashboard.
Network Monitor and Probe
Lets us access and troubleshoot your network devices (like printers, routers, switches) directly, without needing to remote into a user’s PC.Documentation Portal
Gives you secure access to all system documentation, configurations, and passwords when you need them.Assest Lifecycle Manager
Tracks hardware age, warranties, and software health, helping you avoid surprises and plan ahead for replacements.Fully Security-Focused and Compliance Ready
Designed for businesses that need to meet cybersecurity or compliance standards like HIPAA or PCI.- Contact Options
Email, Phone, Live Chat, Support Portal, Quick Tickets, Taskbar Tray Support Icon - Projects
Dedicated IT Consultation with projects included - Partnered & Part of Global IT Teams
We’re proud to share that we are partnered with a leading global cloud distributor and are part of a worldwide community of IT professionals.
Here’s what that means for you as our client:
✅ Access to Top-Tier Solutions
We work with the best technology providers across cloud services, cybersecurity, backup, and compliance — all in one place. This gives us early access to cutting-edge solutions, competitive pricing, and insights on the latest trends in technology.✅ Faster Support & Better Service
Our partnerships give us direct access to vendor-backed support teams, allowing us to escalate and resolve issues quickly. You get the power of a large technology network combined with the personal service of a local IT partner.✅ Expertise & Continuous Training
We invest in continuous training and certifications, and we actively collaborate with IT experts worldwide. This ensures you receive the most up-to-date solutions and best practices, without unnecessary guesswork.✅ Cost-Effective, Custom Solutions
We can bundle software, security, cloud, and backup services into packages tailored to your needs — often at a lower cost than going directly to individual vendors.✅ Global Knowledge, Local Impact
Through our global IT network, we stay connected to the latest industry insights and innovations. Your business benefits from worldwide expertise, applied locally to help you stay secure, competitive, and future-ready.